As many of you know, North Carolina’s State Health Plan is embarking on an important change. On January 1, Aetna took over as the new administrator, replacing Blue Cross NC, which has served as the third-party administrator for over 40 years. We understand that transitions like these can feel overwhelming, so we are here to support you every step of the way.
Key Information About the Transition
1. Cost and Benefits Stay the Same
One of the biggest concerns many members have is whether their costs will rise or if their benefits will change. The good news is that Aetna has confirmed there are no increases in costs. Your co-pays, out-of-pocket limits, and deductibles remain the same as before. You can continue to receive the same level of care without worrying about higher bills.
2. Chiropractic and Acupuncture Services Covered
Your health plan continues to cover chiropractic and acupuncture services, ensuring that you can access these important treatments as part of your wellness journey. Whether you are managing chronic pain, recovering from injuries, or seeking general wellness support, these services will remain an integral part of your health management.
3. New Services and Improved Tools
With Aetna stepping in, you’ll have access to new services designed to enhance your healthcare experience at all levels. This includes:
- 24/7 Nurse Line: Access medical advice whenever you need it.
- Teladoc Services for Virtual Care: Get consultations from the comfort of your home.
- Upgraded Member Health Portal: Manage your health records and communicate with your care team easily.
These new tools will make it more convenient for you to access and utilize your health information, empowering you to take charge of your healthcare choices.
How Dr. Ferez and Our Team Can Help You
At Chiropractic Partners of Clayton, we’re committed to supporting you through this transition. Dr. Nicholas Ferez and our dedicated staff are always available to answer any questions you may have about the change to Aetna as it relates to chiropractic care and acupuncture.
For example, if you’re unsure how to navigate Aetna’s services effectively, or simply have questions about your treatments, please don’t hesitate to ask. We’re here to help you find the best path forward and ensure that you continue to receive the safe, gentle, and transformative care you deserve.
Patient Stories
We are proud to share that many of our patients, like Abi, have found relief and improved quality of life through our chiropractic services. “I have had a great experience here. The staff are friendly, helpful and understanding and Dr. Ferez is knowledgeable, patient and kind. He helped me get back on my feet, literally and I am so grateful. I will definitely continue going to him for chiropractic care.” Abi shared.
FAQs
What should I do if I have questions about my benefits?
We encourage you to reach out to our office directly, or contact Aetna customer service for specific queries.
Will there be new documentation needed?
You may need to complete some forms to transition to Aetna, but we’re here to assist you in navigating this process!
Get Involved and Stay Informed!
We invite you to stay connected with us on social media, where we share updates and engage with our community. Share your experiences, ask questions, and participate in discussions to help us build a supportive environment for everyone!
Together, let’s embrace this opportunity for enhanced health management. At Chiropractic Partners of Clayton, we’re excited to help you thrive with the support of Aetna’s services. Let’s work together to make this transition as smooth as possible for you.
If you have questions or need assistance during this period, feel free to contact us at (919) 550-9355 or via our web form. We are more than happy to set up a consultation to discuss your needs.
Thank you for being a part of our community!